Terms & Conditions

Welcome to the Fanrillo Returns Policy page! We believe that returns should be as easy and enjoyable as your shopping experience. Our goal is to make sure you feel supported every step of the way. Below, you will find all the details you need to make a return, which is guided by the UK Electronic Commerce Transactions Act. If you have any questions or need assistance, our friendly customer service team is always here to help.

Easy Returns Process

At Fanrillo, we are committed to making your returns process as smooth and simple as possible. Here's how it works:

To initiate a return:

Simply contact our customer service team within 14 days of receiving your order. We will provide you with a Return Authorisation and all the details you need.

You can contact us by email at kimibetters@gmail.com

Prepare your return:

Pack your item securely in its original packaging, including all accessories, tags and manuals.

Make sure the product is in its original condition and has not been worn or used other than trying it on.

Return postage:

Please note that return postage is at your expense and original shipping costs are non-refundable. We recommend using a tracked service to ensure your return arrives safely.

Refund Details

Processing Time: Once we receive your return, our team will inspect it. Refunds are usually processed within 5-7 business days. You will receive an email confirmation once the refund has been issued.

Restocking Fee: If you cancel your order before it is shipped, a 3.1% restocking fee will be charged. Similarly, if we believe the item is worn or depreciated, a 3.1% fee may also be charged.

Refund Method: Refunds will be made to the original payment method. If you paid by credit card, the refund may take another 5-10 business days to appear on your bill.

Warm Tips

Return Conditions: To be refunded, the item must be in its original condition, including all packaging and accessories. Items that show signs of wear or damage may be charged or rejected.

Non-refundable Items: Personalized items or special orders are not refundable unless they are defective.

Specific points for different products

Watches: Make sure all protective films, labels and packaging are intact.

Watch Straps: Watch straps should not show signs of wear and should be returned in their original packaging.

Accessories: All accessories should be in their original condition with no signs of use.

Our Promise

At anrillo, we strive to make every interaction you have with us a pleasant one, including returns. We are committed to providing you with a hassle-free experience, ensuring refunds are a breeze and support is only a phone call or email away.

Please note that this policy does not affect your statutory rights